Customer Service

Customer Service

Shipping

All standard shipping is sent via UPS Ground, and orders ship within 3 to 7 business days (Monday-Friday). During check out, please select Ground, 2-Day, or Overnight. Ground or 2-Day orders received after 2pm or during the weekend will ship out the following business day; overnight orders must be received by noon in order to ship the same day. If you have questions about an expedited delivery or general shipping questions, please contact our customer service team at 212-772-3877 Ext 1004 or customerservice@dporthaultparis.com. Once your order has shipped, you will receive a shipping notification email and UPS tracking number.

D. Porthault is happy to ship orders internationally, however these orders must be placed with our New York store by calling 212-688-1660 or emailing newyork@dporthaultparis.com.

Shipping options:

UPS Ground: Allow 3 to 7 working days between the date of your order and the date of delivery.

UPS 2-Day: Your order must be placed by 2pm EST to be delivered within two working days.

UPS Overnight: Your order must be placed by 12 noon EST to be delivered the following working day by 3pm.

Gift wrapping

Gift wrap for orders is available upon request in the notes area of the online checkout. If you would like a gift message to be sent, please include this information as well. Our customer service team welcomes any questions.

Payment

 

Payment may be made online with Visa, Mastercard, American Express or Discover cards. At this time, we regret that gift cards or store credits cannot be used for purchases online. Please call our NY boutique at 212-688-1660 if you would like to make a purchase using a D. Porthault gift card or store credit, and our sales associates will be pleased to assist you.

Sales tax

 

Orders (exclusive of certain non-taxable items) delivered within the state of New York are subject to state and county sales tax.

Return policy

 

Items purchased online may be returned in their original condition and original packaging within 14 days of receipt for a full refund, less the initial shipping costs. Returns postmarked after 14 days of receipt of merchandise will not be accepted.

For all returns, please contact our customer service team at customerservice@dporthaultparis.com or call 212-772-3877 Ext: 1004 to receive a return authorization.  Please mark your return authorization number on the outside of the box, otherwise your return will not be accepted.

Return shipments can be sent to the following address:

D. Porthault Warehouse

Attn: Web Returns RA #:________

51-02 21st Street

Building A, Space 3-1, 3rd Floor

Long Island City, NY 11101  

 For exchanges please contact customer service for assistance; shipping charges will apply to any exchange orders. Please note that laundered or soiled items will not be accepted, and custom orders, including monogramming, are not eligible for return or exchange. Items purchased on sale are final sale and not eligible for return or exchange. Refunds will generally be issued within 7 days of receiving and inspecting returned items. All shipping costs will be refunded if the return is a result of an error on our part. All orders require a signature for delivery unless this is waved during checkout. Packages returned by UPS that are unable to be delivered due to the incorrect shipping address being entered at check-out or the customer being unavailable for a signature will be charged a reshipping fee. Our New York boutique will exchange goods purchased online for another product or store credit, but is unable to give refunds. If there are any problems with your order please contact our customer service team at customerservice@dporthaultparis.com within 48 hours.

 

Contact us

Customer Service: 212.772.3877 Ext: 1004  Email: customerservice@dporthaultparis.com

Boutique: 212.688.1660 Email: newyork@dporthaultparis.com

Corporate office: 212.772.3877 Email: newyork@dporthaultparis.com

Hours:

Monday through Friday: 10am to 6pm EST

Address: 

470 Park Avenue (at 58th Street)

New York, NY 10022