Items purchased online may be returned in their original condition and original packaging within 14 days of receipt for a full refund, less the initial shipping costs. Returns postmarked after 14 days of receipt of merchandise will not be accepted. Please note that we do not provide return shipping labels.
Items purchased on sale are final sale and are not eligible for return.
For all returns, please contact our customer service team at firstname.lastname@example.org or call 212-772-3877 Ext: 1004 to receive a return authorization. Please mark your return authorization number on the outside of the box, otherwise your return will not be accepted.
Return shipments can be sent to the following address:
D. Porthault Warehouse
Attn: Web Returns RA #:
51-02 21st Street
Building A, Space 3-1, 3rd Floor
Long Island City, NY 11101
For exchanges please contact customer service for assistance; shipping charges will apply to any exchange orders. Please note that laundered or soiled items will not be accepted, and custom orders, including monogramming, are not eligible for return or exchange. Items purchased on sale are final sale and not eligible for return or exchange.
Refunds will generally be issued within 7 days of receiving and inspecting returned items. All shipping costs will be refunded if the return is a result of an error on our part. All orders require a signature for delivery unless this is waved during checkout. Packages returned by UPS or DHL that are unable to be delivered due to the incorrect shipping address being entered at check-out or the customer being unavailable for a signature will be charged a reshipping fee.
Our New York boutique will exchange goods purchased online for another product or store credit, but is unable to give refunds.
If there are any problems with your order please contact our customer service team at email@example.com within 48 hours.
The packing slip in each shipment will also contain instructions for returning an item.