All standard shipping is sent via UPS Ground, and orders ship within 3 to 7 business days (Monday-Friday) exclusive of holidays. During check out, please select Ground, 2-Day, or Overnight. Ground or 2-Day orders received after 2pm or during the weekend will ship out the following business day; overnight orders must be received by noon in order to ship the same day. If you have questions about an expedited delivery or general shipping questions, please contact our customer service team at 212-772-3877 Ext 1004 or email@example.com. Once your order has shipped, you will receive a shipping notification email and UPS tracking number.
All orders ship with a packing list and do not include prices.
D. Porthault is happy to ship orders internationally, however these orders must be placed with our New York store by calling 212-688-1660 or emailing firstname.lastname@example.org.
UPS Ground: Allow 3 to 7 working days between the date of your order and the date of delivery.
UPS 2-Day: Your order must be placed by 2pm EST to be delivered within two working days.
UPS Overnight: Your order must be placed by 12 noon EST to be delivered the following working day by 3pm.
Gift wrap for orders is available upon request in the notes area of the online checkout. If you would like a gift message to be sent, please include this information as well. Our customer service team welcomes any questions.
Payment may be made online with Visa, Mastercard, American Express, Discover or with a D. Porthault online gift card. At this time our online gift cards are exclusively for online purchases. Please call our NY boutique at 212-688-1660 or email us at email@example.com if you would like to make a purchase using a D. Porthault in-store gift card or use store credit and our sales associates will be pleased to assist you.
Orders (exclusive of certain non-taxable items) delivered within the state of New York are subject to state and county sales tax.