Orders & Shipping

Orders & Shipping Terms and Conditions

SHIPPING

Ground orders are processed and shipped within 3 to 7 business days (Monday-Friday) exclusive of holidays and sale periods. UPS Ground shipping typically takes up to 7 business days based on the shipping location. For 2 day or overnight shipping, please contact customer service. All orders received after 12pm or during the weekend will ship out the following business day.  If you have questions about an expedited delivery or general shipping questions, please contact our customer service team at 212-772-3877 Ext 1004 or customerservice@dporthaultparis.com. Once your order has shipped, you will receive a shipping notification email and UPS tracking number.

All orders ship with a packing list and merchandise includes price tickets attached unless otherwise requested. If your order is a gift, please indicate this in the notes section at checkout.

All order over $5,000 can only be shipped with signature required for delivery.

All sale orders ship via UPS Ground. If you would like to request expedited shipping, please contact customer service before placing your order. Due to the high volume of orders received, we cannot guarantee expedited service after an order is placed.

At this time, online orders may only be shipped within the US and Canada. D. Porthault is happy to ship orders internationally, however these orders must be placed with our New York store by calling 212-688-1660 or emailing customerservice@dporthaultparis.com.We request that you have your own DHL or Fed Ex number for shipping. The customer is responsible for all shipping fees, taxes and duties which cannot be estimated in advance.

Shipping options:

UPS Ground: Orders are processed within 3-7 business days (exclusive of sale periods) and shipping generally takes up to 7 business days depending on the shipping location.