All items purchased on sale are final sale and are non-refundable.

Sale orders are final and may not be cancelled or adjusted once they have been placed.

 

SHIPPING

    Due to the high volume of orders we receive, order processing and shipping may take up to 15 days. Our team works as quickly as possible to ship your order in a timely manner. All shipping is sent via UPS Ground and orders ship during business days (Monday-Friday) exclusive of holidays. UPS Ground shipping typically takes up to 7 business days based on the shipping location.
        We regret that we cannot combine website orders or change shipping addresses during our-semi-annual sale.

        Once your order has shipped, you will receive a shipping notification email and UPS tracking number.

        Undeliverable packages will be subject to a return fee and a reshipping fee.

          GIFT WRAPPING

          Due to the high volume during our sale, we regret that we cannot gift wrap sale orders. We are unable to send out gift boxes, bags, tissue paper or ribbon during the sale. Regular priced merchandise may be gift wrapped upon request in the notes area of the online checkout. If you would like a gift message to be sent, please include this information as well. All orders ship with a packing list and merchandise includes price tickets attached unless otherwise requested.

          PAYMENT

          Payment may be made online with Visa, Mastercard, American Express, Discover or  with a D. Porthault online gift card. At this time our online gift cards are exclusively for online purchases. Please call our NY boutique at 212-688-1660 or email us at customerservice@dporthaultparis.com if you would like to make a purchase using a D. Porthault in-store gift card or use store credit and our sales associates will be pleased to assist you. Store credits issued through our store cannot be used online.

          SALES TAX

          Orders (exclusive of certain non-taxable items) delivered within the state of New York, Connecticut and Illinois are subject to state and county sales tax.

          If you have any questions or need assistance, our customer service team will be pleased to assist you via email at customerservice@dporthaultparis.com or phone at 212.688.1660.